Below you will find an overview of email types that you can send out to your customers and Liquid tags available in Firmhouse used to add dynamic contents in your emails.
These include all emails that are part of the subscription lifecycle (from initial subscription to cancellation). Below are examples;
This email is sent automatically to a subscriber after initial sign up so this cannot be configured to be sent or not.
The email that gets sent once a customer is manually activated.
This email gets sent to the customer a few days before the next recurring order. The email is sent 3 days in advance for orders with weekly or shorter delivery frequency and 7 days in advance for others.
This is the email that gets sent once an order gets confirmed.
This is the email that gets sent out when an order is shipped, including the Track & Trace code. You can trigger this email manually by clicking on 'Send code' next to an order on the subscription detail page of a customer.
This is the email a customer receives after requesting to cancel their subscription. This email requires two-step cancellation to be set up.
This is the email a customer receives after they have cancelled their subscription. In case you set up two-step cancellation, this is the email a customer receives after their product is confirmed to be returned.
This is the email that is sent when a customer successfully completed a payment for an offer.
These are the emails that gets sent when there are payment events. Below are examples;
This is the monthly email that gets sent out on the day a customer will be charged. This will not get sent if your monthly price is set to 0€.
This email gets sent to the customer whenever an automatic charge fails. When a payment fails due to insufficient funds the charge is retried for a maximum of 3 tries. If automatic retrying fails or if the payment fails due to a different failure reason than insufficient funds, the customer will be marked as Non Paying. Information about the failed payment and it's failure reason is accessible via template tags.
This email notifies customers of Manual Payments.
Reminds a customer of their outstanding payments. This will be sent once a week if a customer is marked as non-paying. (A customer is marked as non-paying when a recurring charge fails for any other reason than insufficient funds OR when the same payment fails for 3 times due to insufficient funds.)
Reminds a customer about an overdue invoice. This email requires the invoice payment terms to be enabled (in the payment dunning settings.)
These are emails that has to do with product return. Below are examples;
This is an email sent to the customer as soon as you provide a return label. Return labels are part of return orders.
This is the email sent to a customer as a reminder to return the product if it didn't get returned within two weeks of cancelling the subscription. This requires two step cancellation to be set up. Please get in touch with Firmhouse to enable this feature.
Sends the customer an email when you marked the return order as complete.
These are emails related to self service center. An example is listed below.
Email that will be send to the customer when requesting a self service center login link.