ChurnRequest

A churn request represents a customer's cancellation or pause attempt. It tracks whether the churn was prevented, the selected reason, and any customer feedback.

Fields

churnReason (ChurnReason)

The reason selected for churning

createdAt (ISO8601DateTime!)

When the churn request was created

feedback (String)

Customer feedback about why they want to cancel or pause

flow (ChurnFlow!)

Whether this request was raised while cancelling or pausing

followUpAction (ChurnRequestFollowUpAction!)

The follow-up action taken

id (ID!)

The database ID for this churn request

status (ChurnRequestStatus!)

The current status of the churn request

subscription (Subscription!)

The subscription this churn request belongs to

updatedAt (ISO8601DateTime!)

When the churn request was last updated