> For the complete documentation index, see [llms.txt](https://developer.firmhouse.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.firmhouse.com/graphql-api/api-reference/objects/churn-request-follow-up-action.md).

# ChurnRequestFollowUpAction

### Values

**PAUSE\_SUBSCRIPTION**

Pause the subscription temporarily.

**SKIP\_NEXT\_ORDER**

Skip the next order.

**OFFER\_DISCOUNT**

Offer a discount to retain the customer.

**CANCEL**

Cancel the subscription.

**CUSTOM\_RETENTION**

A custom flow retained the customer outside Firmhouse's native winback actions.

**CHANGE\_PLAN**

Switch the subscription to a different plan.

**SNOOZE\_ORDER**

Move the next order by a number of days.

**CONTENT\_RETENTION**

The customer chose to stay after seeing a message or content step.

**KEPT**

The customer saw the cancellation flow and chose to keep their subscription.