ChurnReason

A predefined reason for customer churn with associated follow-up action.

Fields

active (Boolean!)

Whether this churn reason is currently active

description (String!)

The default Customer-facing text, without locale translations

flow (ChurnFlow!)

Whether this reason is shown in the cancellation or the pause flow

followUpAction (ChurnRequestFollowUpAction!)

The follow-up action for this reason

id (ID!)

The ID for this churn reason

title (String!)

The internal Reporting title of the churn reason