For the complete documentation index, see llms.txt. This page is also available as Markdown.

ChurnReason

A predefined reason for customer churn with associated follow-up action.

Fields

active (Boolean!)

Whether this churn reason is currently active

description (String!)

The description of the churn reason

flow (ChurnFlow!)

Whether this reason is shown in the cancellation or the pause flow

followUpAction (ChurnRequestFollowUpAction!)

The follow-up action for this reason

id (ID!)

The ID for this churn reason

title (String!)

The title of the churn reason

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